Refund Policy

Last updated: March 6, 2026

This Refund Policy applies to purchases made through Freedesignfile.com. Payments may be processed by Paddle, which may appear on your bank statement and may act as Merchant of Record for your order.

1. General rule

Because digital content and subscription benefits are made available immediately after purchase, all sales are generally final once access has been granted, except where a refund is required by applicable law or where we choose to approve a refund under the exceptions listed in this Policy.

2. Subscriptions

Subscriptions are billed in advance and automatically renew unless canceled before the next renewal date.

You may cancel at any time. Cancellation stops future renewals. Unless required by law or expressly approved by us, no prorated or partial refund is provided for unused time, partial billing periods, or failure to cancel before renewal.

If a renewal charge was made in error, please contact us promptly so we can review it.

3. Pay Per Download purchases

A Pay Per Download purchase is a one-time payment for access to a specific file. Once the file has been made available for download, the purchase is generally non-refundable.

If we cannot provide the purchased file, or if the delivered file is materially corrupted and we cannot fix or replace it within a reasonable time, we may approve a refund or replacement.

4. Credit Pack purchases

Credit Packs are prepaid digital balances. Credits are added to your account after purchase and are generally non-refundable once delivered.

Unless otherwise stated on the Website, 1 credit is used for 1 file download.

Credits expire 12 months after purchase. Expired, partially used, or unused credits are not redeemable for cash and are not refundable except where required by law.

5. Refund exceptions we may consider

We may review and, in our discretion, approve a refund, replacement, or account credit in limited situations such as:

• duplicate charges or accidental multiple billing for the same order;
• a clear billing error;
• an unauthorized charge that you report promptly and that is confirmed after review;
• a technical failure that prevents delivery of the purchased file or paid access and that we cannot resolve within a reasonable time; or
• any situation where a refund is required by applicable consumer law.

6. Situations that usually do not qualify for a refund

Refunds are usually not provided for:

• unused subscription time;
• failure to cancel before renewal;
• unused or expired credits;
• downloads you no longer need;
• change of mind after successful delivery;
• incompatibility with your software or workflow where the asset matches the description and file formats listed on the asset page; or
• violations of our Terms of Service or abusive use of the Service.

7. How to request help

To request billing help or a refund review, email [email protected] and include your order number, the email used at checkout, a short description of the issue, and any relevant screenshots.

If Paddle is the Merchant of Record for your order, you may also use Paddle’s order-support channel shown on your purchase receipt.

8. Chargebacks

Before opening a payment dispute or chargeback, please contact us so we can try to resolve the issue. If a chargeback is filed for a valid charge and the associated purchase provided access or downloadable files, we may suspend the related account while the matter is reviewed.

9. Changes to this Policy

We may update this Refund Policy from time to time. The updated version becomes effective when posted on the Website unless we state a later effective date.

10. Contact

Questions about this Refund Policy may be sent to: [email protected]